London doesn’t make the top 11 in a ranking of the friendliest cities in Britain by personal finance firm Provident Personal Credit.The firm asked thousands of people in cities across the UK to rate the friendliness of their hometown as part of its “Unbroken Britain” survey. Questions included: How polite are people in your city? How safe do you think your city is? How welcoming is your city?

The responses were tallied, and each city was given a score out of 10, with one being the worst possible score.

Take a look at Britain’s friendliest cities.